Troubleshoot Xbox 360 console software update problems

orion0912 May 24, 2011

  1. orion0912

    orion0912 Xpg Official Cripple
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    If the Xbox 360 console software does not update successfully, you might receive one of the following error messages:

    • Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox LIVE Connection.
    • Can't install the update. The disc is unreadable.
    • Can't read the update from the disc. Please reinsert the disc to continue the update.
    If you receive one of these errors, try the following solutions:

    Show all 1: Try installing the update again
    1. Restart your console.
    2. Go to My Xbox, and then select System Settings.
    3. Select Network Settings.
    4. Select Test Xbox LIVE Connection.
    5. Select Yes if you are prompted to update your console software.
    If this does not fix the problem, try the next solution.

    2: Make sure that you have enough storage space The latest console software update requires at least 190 megabytes (MB) of storage space (or 256 MB if you live in Japan). If you do not have enough free space, you need to move or delete some items. See Copy, move, or delete content.

    If this does not fix the problem, try the next solution.

    3: Clear the Xbox 360 console cache Removing the temporary files on your Xbox 360 console might solve the problem. See Clearing your system cache.

    After clearing the cache, try the update again. If this does not fix the problem, try the next solution.

    4: Reinsert the storage device If you still have problems installing the update and are using an Xbox 360 Memory Unit or a USB flash drive instead of a hard drive, try removing and reinserting the memory unit or USB flash drive. If you have a hard drive, try removing and adding the hard drive again.

    After replacing the storage device, try the update again. If this does not fix the problem, try the next solution.

    5: Copy the update to a USB flash drive, or burn a CD/DVD If these steps do not resolve the problem, copy the console update from your computer to a USB flash drive or CD/DVD, and then install the update on your console. Here’s how:

    Copy to a USB flash drive

    Note The USB flash drive must use the FAT32 file system.
    1. Plug your USB flash drive into a USB port on your computer.
    2. Download the update file.
    3. Click Save to save the console update .zip file on your computer.
    4. Unzip the file:
      • If you are using Microsoft Windows XP, Windows Vista, or Windows 7, double-click the .zip file to unzip it.
      • If you are using an earlier version of Microsoft Windows, you need to use a special software program to unzip the file (for example, WinZip).
    5. Copy the contents of the .zip file to the root directory of your USB flash drive.
    6. Unplug the USB flash drive from your computer.
    7. Plug the USB flash drive into a USB port on your Xbox 360 console.
    8. Restart the console.
    9. When the console restarts, the installation program starts automatically. Select Yes when you are prompted to update the new console software.
    Burn to CD or DVD

    You can update your Xbox 360 console software by downloading the update to your computer from Xbox.com or burning the update to a CD or DVD, and then installing the update on your console. Here's how:

    1. On your computer, download the update file.
    2. Click Save to save the console update .zip file on your computer.
    3. Unzip the file:
      • If you are using Microsoft Windows XP, Windows Vista, or Windows 7, double-click the .zip file to unzip it.
      • If you are using an earlier version of Microsoft Windows, you need to use a special software program to unzip the file (for example, WinZip).
    4. Insert a blank, writeable CD or DVD into your computer.
    5. Copy the contents of the .zip file to the root directory on your CD or DVD, and choose to write (burn) the files to the disc.
    6. Once the files have been burned to disc, remove that disc from your computer and insert it into the disc drive on your Xbox 360 console.
    7. Restart the console.
    8. When the console restarts, the installation program starts automatically. Select Yes when you are prompted to update the new console software.
    If you receive an error, find your error code in the list below, or contact Xbox Support.

    Software update error codes
    If you receive an error code in the format of six 4-digit numbers, find the error code that you’re getting in the list below, and try the suggested troubleshooting steps.

    Hide all xxxx-307D-xxxx-xxxx-xxxx-xxxx The console is looking for a previous version of the system update. Follow these steps:

    1. Find a USB flash drive with at least 90 MB of free space.
    2. Plug the USB flash drive into a USB port on your computer.
      Note The USB flash drive must use the FAT32 file system (Microsoft Windows).
    3. Click xxxx-307D-xxxx-xxxx-xxxx-xxxx to download the software update:
    4. Click Save to save the console update .zip file on your computer.
    5. Unzip the file. If you are using Microsoft Windows XP, Windows Vista, or Windows 7, double-click the .zip file to unzip it.
    6. Copy the contents of the .zip file to the root directory of your USB flash drive.
    7. Unplug the USB flash drive from your computer.
    8. If there is a disc in the console, remove it.
    9. Turn off the console.
    10. Remove all console storage devices, including any USB flash drives, external hard drives, or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.
    11. Plug the USB flash drive with the update into a USB port on console.
    12. Turn on the console. When the console starts, the software update should automatically start.
    xxxx-3080-xxxx-xxxx-xxxx-xxxx The console is looking for a previous version of the system update. Follow these steps:

    1. Find a USB flash drive with at least 90 MB of free space.
    2. Plug the USB flash drive into a USB port on your computer.
      Note The USB flash drive must use the FAT32 file system (Microsoft Windows).
    3. Click xxxx-3080-xxxx-xxxx-xxxx-xxxx to download the software update:
    4. Click Save to save the console update .zip file on your computer.
    5. Unzip the file. If you are using Microsoft Windows XP, Windows Vista, or Windows 7, double-click the .zip file to unzip it.
    6. Copy the contents of the .zip file to the root directory of your USB flash drive.
    7. Unplug the USB flash drive from your computer.
    8. If there is a disc in the console, remove it.
    9. Turn off the console.
    10. Remove all console storage devices, including any USB flash drives, external hard drives, or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.
    11. Plug the USB flash drive with the update into a USB port on console.
    12. Turn on the console. When the console starts, the software update should automatically start.
    xxxx-3143-xxxx-xxxx-xxxx-xxxx The console is looking for a previous version of the system update. Follow these steps:

    1. Find a USB flash drive with at least 90 MB of free space.
    2. Plug the USB flash drive into a USB port on your computer.
      Note The USB flash drive must use the FAT32 file system (Microsoft Windows).
    3. Click xxxx-3143-xxxx-xxxx-xxxx-xxxx to download the software update:
    4. Click Save to save the console update .zip file on your computer.
    5. Unzip the file. If you are using Microsoft Windows XP, Windows Vista, or Windows 7, double-click the .zip file to unzip it.
    6. Copy the contents of the .zip file to the root directory of your USB flash drive.
    7. Unplug the USB flash drive from your computer.
    8. If there is a disc in the console, remove it.
    9. Turn off the console.
    10. Remove all console storage devices, including any USB flash drives, external hard drives, or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.
    11. Plug the USB flash drive with the update into a USB port on console.
    12. Turn on the console. When the console starts, the software update should automatically start.
    xxxx-3151-xxxx-xxxx-xxxx-xxxx The console is looking for a previous version of the system update. Follow these steps:

    1. Find a USB flash drive with at least 90 MB of free space.
    2. Plug the USB flash drive into a USB port on your computer.
      Note The USB flash drive must use the FAT32 file system (Microsoft Windows).
    3. Click xxxx-3151-xxxx-xxxx-xxxx-xxxx to download the software update:
    4. Click Save to save the console update .zip file on your computer.
    5. Unzip the file. If you are using Microsoft Windows XP, Windows Vista, or Windows 7, double-click the .zip file to unzip it.
    6. Copy the contents of the .zip file to the root directory of your USB flash drive.
    7. Unplug the USB flash drive from your computer.
    8. If there is a disc in the console, remove it.
    9. Turn off the console.
    10. Remove all console storage devices, including any USB flash drives, external hard drives, or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.
    11. Plug the USB flash drive with the update into a USB port on console.
    12. Turn on the console. When the console starts, the software update should automatically start.
    xxxx-xxxx-1xxx-xxxx-C000-007B The console needs to be repaired. You can submit a repair request online.

    xxxx-xxxx-xx8x-xxxx-8007-0461 The update could not be downloaded from Xbox LIVE. Try the following:

    1. Try installing the update again.
    2. If you are having problems connecting or staying connected to Xbox LIVE, see troubleshooting Xbox LIVE connection issues.
    Note You can also update your console software by copying the update to a USB flash drive or CD. xxxx-xxxx-xx8x-xxxx-8007-2746 The update could not be downloaded from Xbox LIVE. Try the following:

    1. Try installing the update again.
    2. If you are having problems connecting or staying connected to Xbox LIVE, see troubleshooting Xbox LIVE connection issues.
    Note You can also update your console software by copying the update to a USB flash drive or CD. xxxx-xxxx-xx8x-xxxx-8007-274C The update could not be downloaded from Xbox LIVE. Try the following:

    1. Try installing the update again.
    2. If you are having problems connecting or staying connected to Xbox LIVE, see troubleshooting Xbox LIVE connection issues.
    Note You can also update your console software by copying the update to a USB flash drive or CD. xxxx-xxxx-xx8x-xxxx-8007-2751 The update could not be downloaded from Xbox LIVE. Try the following:

    1. Try installing the update again.
    2. If you are having problems connecting or staying connected to Xbox LIVE, see troubleshooting Xbox LIVE connection issues.
    Note You can also update your console software by copying the update to a USB flash drive or CD. xxxx-xxxx-xx8x-xxxx-8007-2AF9 The update could not be downloaded from Xbox LIVE. Try the following:

    1. Try installing the update again.
    2. If you are having problems connecting or staying connected to Xbox LIVE, see troubleshooting Xbox LIVE connection issues.
    Note You can also update your console software by copying the update to a USB flash drive or CD. xxxx-xxxx-xx8x-xxxx-8007-2EE2 The update could not be downloaded from Xbox LIVE. Try the following:

    1. Try installing the update again.
    2. If you are having problems connecting or staying connected to Xbox LIVE, see troubleshooting Xbox LIVE connection issues.
    Note You can also update your console software by copying the update to a USB flash drive or CD. xxxx-xxxx-xx8x-xxxx-8015-xxxx The update could not be downloaded from Xbox LIVE. Try the following:

    1. Try installing the update again.
    2. If you are having problems connecting or staying connected to Xbox LIVE, see troubleshooting Xbox LIVE connection issues.
    Note You can also update your console software by copying the update to a USB flash drive or CD. xxxx-xxxx-xx8x-xxxx-807B-0194 The update could not be downloaded from Xbox LIVE. Try the following:

    1. Try installing the update again.
    2. If you are having problems connecting or staying connected to Xbox LIVE, see troubleshooting Xbox LIVE connection issues.
    Note You can also update your console software by copying the update to a USB flash drive or CD. xxxx-xxxx-xxxx-xxxx-8007-000F A storage device (memory unit or hard drive) was not found during the software update. Follow these steps:

    1. Turn off your console.
    2. Remove all console storage devices, including any USB flash drives, external hard drives, or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.
    3. Add your primary storage device, for example, the hard drive.
    4. Turn on the console
    5. Try updating the console again.
    xxxx-xxxx-xxxx-xxxx-8007-045D A storage device (memory unit or hard drive) was not found during the software update. Follow these steps:

    1. Turn off your console.
    2. Remove all console storage devices, including any USB flash drives, external hard drives, or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.
    3. Add your primary storage device, for example, the hard drive.
    4. Turn on the console
    5. Try updating the console again.
    xxxx-xxxx-xxxx-xxxx-C000-0001 The console needs to be repaired. Please contact Xbox Support.

    xxxx-xxxx-xxxx-xxxx-C000-0034 The console needs to be repaired. Please contact Xbox Support.

    xxxx-xxxx-xxxx-xxxx-C000-003A The software update failed while reading from the disc. Try the following:

    1. Make sure that the disc is clean.
    2. Put the disc in the disc drive, and then turn your console off.
    3. Turn on the console. The update process should complete.
      Note The disc you insert must be the same disc that was in the console when the update began.
    If you continue to get the same error, try the following steps:

    1. Turn off your console.
    2. Remove all console storage devices, including any USB flash drives, external hard drives, or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.
    3. Add your primary storage device, for example, the hard drive.
    4. Turn on the console.
    5. Try updating the console again.
    xxxx-xxxx-xxxx-xxxx-C000-003C The console needs to be repaired. Please contact Xbox Support.

    xxxx-xxxx-xxxx-xxxx-C000-0099 Console modifications were found. Modifications to the console void the Xbox 360 console warranty and are a violation of the Xbox LIVE Terms of Use.

    xxxx-xxxx-xxxx-xxxx-C000-016B Your console had a problem during the update process. Carefully follow these steps:

    1. Remove any disc from the console.
    2. Leave the disc tray open.
    3. With the disc tray open, remove the power cord from the back of the console.
    4. Plug the power cord back into the console. Do not turn the console on yet.
    5. Gently push the disc tray about half-way back into the console.
    6. Push the power button on the console.
    Important Do not use the controller button or the disc tray eject button to turn on the console for this step.
    The update should now continue. If the above steps do not work, the console might need to be repaired. Please contact Xbox Support.

    xxxx-xxxx-xxxx-xxxx-C000-0221 The console needs to be repaired. Please contact Xbox Support.

    xxxx-xxxx-xxxx-xxxx-C005-3002 Your console had a problem during the update process. Carefully follow these steps:

    1. Remove any disc from the console.
    2. Leave the disc tray open.
    3. With the disc tray open, remove the power cord from the back of the console.
    4. Plug the power cord back into the console. Do not turn the console on yet.
    5. Gently push the disc tray about half-way back into the console.
    6. Push the power button on the console.
    Important Do not use the controller button or the disc tray eject button to turn on the console for this step.
    The update should now continue. If the above steps do not work, the console might need to be repaired. Please contact Xbox Support.

    xxxx-xxxx-xxxx-xxxx-C005-3007 The console needs to be repaired. Please contact Xbox Support.

    xxxx-xxxx-xxxx-xxxx-C810-1012 Console modifications were found. Modifications to the console void the Xbox 360 console warranty and are a violation of the Xbox LIVE Terms of Use.

    xxxx-xxxx-xxxx-xxxx-D000-0185 A storage device (memory unit or hard drive) was not found during the software update. Follow these steps:

    1. Turn off your console.
    2. Remove all console storage devices, including any USB flash drives, external hard drives, or the internal hard drive on the Xbox 360 S console. Learn how to remove the hard drive.
    3. Add your primary storage device, for example, the hard drive.
    4. Turn on the console
    5. Try updating the console again.



    hope this helps for peeps who have problems ;)
     

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