NW-31294-9

Discussion in 'Sony PS4 Support' started by Chordian, Feb 15, 2015.

  1. Ch

    Chordian Newbie
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    Feb 13, 2015
    Hi guys.

    I ran into this issue after doing a rebuild in safe mode. Any ideas on how to fix it? I've checked my connection on the PS, and it's fine. I restarted my router just in case, but still nothing. This might well be easy to fix, but I'm useless at figuring stuff like this out...
     
  2. XPG Darkside

    XPG Darkside Eating cake.... Gold Subscriber Lifetime Gold
    460/564

    8,901
    5,013
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    Oct 20, 2011
    Eating cake.
    In Rockys Fridge....
    Console:
    Xbox One
    Step 1: Perform an internet connection test by going to [Settings] > [Network] > [Test Internet Connection] to confirm you can connect to the internet.

    Step 2: Power off your router/modem and wait 5 minutes before attempting to connect again. Update your firmware's router. For assistance with this please contact your router manufacturer or Internet Service Provider ("ISP"). Turn off other devices connected to your network.

    Step 3: If possible, try connecting to another network. If you're still experiencing difficulties, contact PlayStation Support.
     
  3. reloadmydeagle

    reloadmydeagle I LoVe GoldZ Lifetime Gold XPG Retired Staff
    135/188

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    Oct 30, 2013
    Texas
    Console:
    Xbox One
    Try restarting your router, if not, look here: https://www.youtube.com/watch?v=SVaOo2fsZsU&feature=youtu.be
     
  4. Ch

    Chordian Newbie
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    Feb 13, 2015
    I'll try changing the DNS tomorrow. Hopefully it will work. Thanks for the quick reply guys!
     
  5. reloadmydeagle

    reloadmydeagle I LoVe GoldZ Lifetime Gold XPG Retired Staff
    135/188

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    Oct 30, 2013
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    Console:
    Xbox One
    No problem!
     
  6. Ch

    Chordian Newbie
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    Feb 13, 2015
    Finally got it working. Changing the dns did not work, so I ended up connecting through LAN and doing another rebuild. That seemed to do the trick, not that I understand why... Thanks again for the replies!
     

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