If your one of the 10,000+ BskyB customer unable to sign into xbl or any MS websites. all you need to do is the following! open your browser and in the address bar is type 192.168.0.1 press enter and on the login screen type for the following: Username: admin Password: sky in the sky BB router status page click on the advanced tab in the top right. and change the MTU to 1364 Power cycle your router (pull the power cable out for 30 seconds) plug the power cable back in and you should be able to log in properly! need more help PM me. Cheers Gez