returning an xbox one ??

jayt180703 Dec 12, 2013

  1. jayt180703

    jayt180703 i think ive broke it
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    hi all can anyone give me an insight on how to return it as im getting no clear answers from support they say i have to send via ups which i have registered with them but hey want all diffrent kinds of info as in the weight of the console etc etc also im unclear as to where it got to be shipped too..could it be this adress as it staes for uk also .

    European Repair Centre
    Teleplan Prague s.r.o.
    a Dlouhém 88
    251 01 Říčany-Jažlovice
    Czech Republic


    m.s support also tell me that i have to pay for the shipping of the item as they ship it back for free is this correct how frustrating . :cry: ..


    sorry i did put it in the wrong forum i was in a rush .
     
  2. xpghax

    xpghax Gold Section Mod/Uploader
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    if you register the console on xbox .com it will tell you all you need to know on there mate,like shipping address etc, i highly doubt its to the czech republic lol
     
  3. jayt180703

    jayt180703 i think ive broke it
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    thats what i thought but look .


    Europe/Middle East Service Center addresses


    Europe (including the UK and the Channel Islands) and UAE
    European Repair Centre
    Teleplan Prague s.r.o.
    a Dlouhém 88
    251 01 Říčany-Jažlovice
    Czech Republic

    its gonna cost a fortune possibly to post .
     
  4. Aa

    Aaron 0x539
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    Return to the store you bought it from?
     
  5. jayt180703

    jayt180703 i think ive broke it
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    just to confirm on this subject that yes it does have to go to the adress i posted several posts up .
     
  6. XPMaster

    XPMaster Lifetime XPG Lifetime Gold
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    Are you returning for a refund or for repair?

    If it's a repair then request a repair on the xbox website and register it. I've never known xbox to charge for shipping, they usually arrange all that themselves and you choose a date and time for it to be collected from your door, you just box it up and put some tape on it. Plus it's even still in warranty, you shouldn't have to pay for anything.

    Don't know if that's any help now but thought I'd mention it just incase.
     
  7. Dylandy05

    Dylandy05 The Blue Waffle Power Ranger Lifetime Gold
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    chances are they will use ups m8 whats up with it?
     
  8. jayt180703

    jayt180703 i think ive broke it
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    ive reported it as having a grinding noise mate .
     
  9. Dylandy05

    Dylandy05 The Blue Waffle Power Ranger Lifetime Gold
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    ahhh i see they will proberly send u a label to print off dont see why they would charge u thought
     
  10. XPMaster

    XPMaster Lifetime XPG Lifetime Gold
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    Yh you get a label to print off and it'll get collected from your door. You don't need to pay for anything.

    Not sure where you was told what you have been but go on the official xbox site, register it and request a repair/service. I'm in UK and I think it's either DHL or USP that collects them, can't remember now but you just arrange a time convenient for you for it to be collected. Nice and easy and no paying.
    ;)
     
  11. De

    DellBoy Veni Vidi Vici Lifetime Gold
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    A friend of mine sent his back as was grinding inside, and after registering the console on xbox.com where you sign in and you see your gamertag at the top, request a repair and you'll see all xbox one's purchased day one and upto now are under warrenty untill March 2015, click on account and manage devices after you have registered it and you'll see this

    I've just gone onto my xbox.com to get pictures for you to see
    [​IMG]
    Then click on the request service and you'll then choose the issue
    [​IMG]
    As your xbox one is under warranty all repairs are free and so is the postage and they go to the Czech Republic

    But my point is it is 100% free repair and 100% free postage once you request the repair you have choices like print of a free postage label or you get a code and DHL or UPS come collect it and scan the barcode you print of or enter the code you get and you get a recipt

    Hope this fixes but as I said 100% free postage and repair 100%
    This may help also http://support.xbox.com/en-GB/xbox-360/repair/repair-process
     
  12. jayt180703

    jayt180703 i think ive broke it
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    yeah i had all that mate but no attatchment to print the delivery labels there ringing me back tommorow .

    i find it hard to belive that it has to go to the chech republic and this is verified by the support guy i spoke to today the phat consoles went somewhere in germany also ,
     

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