Support Purchasing Gold Problem

I get this message.
http://gyazo.com/52a820942b8fd91bdd5c34aae41f02c2

 

I have just tried to do this and it didn't work

 

Me too.. How did you manage to get gold?

 

I will be sure your info is forwarded to the founders so they can process your payments, you should hear from someone within the next 12-15 hours , thank you for your patience