Sony responds to PS4 hardware problems with a system update.

XPG Darkside Nov 20, 2013

  1. XPG Darkside

    XPG Darkside Eating cake.... Gold Subscriber Lifetime Gold
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    In a statement issued to IGN, the manufacturer claimed that 'less than 1%' of affected PS4 systems exist.

    "There have been several issues reported, which leads us to believe there isn't a singular problem that could impact a broader percentage of PS4 units," said a representative for the firm.

    "We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction.

    "We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged."

    Additionally, the company addressed rumours circulating online claiming it will take more than a month for users experiencing issues with their PS4 consoles to receive a replacement unit.

    "Those rumours are false. Our customer support team is exchanging units with new replacements immediately and with expedited shipping."

    Sony have also said that a new PS4 system update will be released later today (November 20)

    Described by Sony's Eric Lempel as a "minor update", it is said to improve system stability and refine the user-interface.

    "With this minor required update, stability of system software has been improved," Lempel explains.

    "In addition, minor refinements to elements of the system UI (such as clearly indicating when a user downloads a game and a game patch at the same time) have been introduced."

    Source Digital Spy.
     
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  2. Bu

    Bullet Guest

    Sony is blaming Amazon, Foxconn , even customers in some cases.
    Accept responsibility, and realise the fail rate is more than .4%
     
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  3. NaCLy AF

    NaCLy AF Lifetime Gold Lifetime Gold
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    Sony is blaming Amazon, Foxconn , even customers in some cases.
    Accept responsibility, and realise the fail rate is more than .4%
    now they are saying around 1% instead of the .4%
     
  4. dnq6

    dnq6 Daniel
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    there should be something in between the hardware and software. it would fix all our problems
     

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